All orders are dispatched within 2 business days, and are fulfilled in Warragul VIC 3820 via Australia Post.
When free shipping is selected, parcels are sent as large letters with no tracking. Shipping is up to 6 business days from time of dispatch.
Standard tracked shipping is available for $5 and can take up to 5 business days for delivery from time of dispatch.
Express tracked shipping is available for $10, and covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by Australia Post's next day delivery.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must first make contact via email at firstname.lastname@example.org. If there is no contact made prior to sending the returned item, the refund may be rejected. The item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All communications should be made addressed to Laura via email at email@example.com or direct message on Instagram @bohemianstrings.